What is your return policy?Updated a month ago
RETURNS AND GUARANTEE – FIREBEE HONEY & LLAMA LICKS
Please inspect your purchase immediately upon delivery. If you are not 100% satisfied, contact us within three (3) days at [email protected] and let us know how we can help. If we cannot quickly resolve the issue to your satisfaction, you may return your order for a full refund of your purchase price.
Firebee provides a 30-day return window from the date of purchase for items in new and unopened condition.
Returns must include the original packaging (excluding outer shipping box).
Return shipping charges are the responsibility of the customer.
USED OR OPENED PRODUCTS ARE NOT ELIGIBLE FOR RETURN. However, we stand behind the quality of our honey and llama licks, and in rare cases our support team may issue a refund at their discretion to ensure customer satisfaction.
TASTE GUARANTEE
We take pride in the flavor and quality of our honey and llama licks. If something doesn’t taste right, please reach out so we can make it right.
RETURNS AND GUARANTEE – FIREBEE WOOD PRODUCTS
Wood products may be returned within 30 days of purchase if they are in new, unused condition. Once a wood product has been used, it is not eligible for return.
SENDING YOUR RETURN
Contact customer support via email at [email protected] to request a Return Merchandise Authorization. Returns sent without an RMA will not be accepted.
You are responsible for making sure the items being returned are well packaged. Poorly packaged items that result in damage may not qualify for a refund. Please make sure the original packing list is included inside the box for accurate processing.
Refunds will be issued once the product has been received and inspected by our Customer Service team. Please allow up to 5 business days for returns to be processed.
CANCELLATION POLICY
We will accept cancellation of your order for items that have not shipped or that are on back order. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be cancelled.
REFUSED SHIPMENT POLICY
Shipments that are refused by customers will be considered a discretionary return and subject to a 10% restocking fee. In addition, when a shipment is refused by the customer it incurs a return shipping charge from the carrier. To cover this cost, the incurred amount will be deducted from any refunds issued to the customer. This return shipping charge is imposed by the carrier and is beyond our control.
If you receive a shipment that appears to be damaged – do not refuse delivery. Instead, accept the shipment and contact our customer support team for assistance. We have solutions available that provide quicker resolutions and are more cost-effective than refusing the shipment.