Returns & the Firebee Guarantee

Food products cannot be returned. For safety reasons, we can't accept returns of honey, spreads, jams, seasonings, jerky, sauces, or any other edible item — once it leaves our facility it can't be restocked. But we still stand behind every bottle:

Damaged, defective, or incorrect item

Email info@firebeehoney.com within 14 days of delivery with your order number and a photo of the item (a photo is required for these claims). We'll replace the affected item or refund it in full — your choice, and no return needed.

Tried a flavor and it just wasn't for you?

Fill out our Taste Guarantee form within 14 days of delivery — order number, the flavor(s), and what didn't work for you. As a one-time courtesy per customer, we'll refund or replace that item. No return needed. (Tip: sample jars and 5oz bottles are a great low-risk way to try new flavors.)

Non-food items

Apparel and accessories may be returned unused within 30 days of delivery for a full refund; return shipping is the customer's responsibility.

We reserve the right to decline refunds where we see a pattern of misuse.