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Order Questions

How can I change my delivery address after an order has shipped?

After your order has shipped we are unable to change the delivery address for your package. However, UPS and USPS offer options for intercepting your package during transit. UPS Shipments UPS provides a free and easy way to stop your package from...

How long does it take orders to ship?

Orders placed by 2:00pm CST Monday-Friday for in-stock items will ship the same day. Orders placed after 2:00pm CST or on weekends or holidays will ship the next business day. Items that are temporarily out of stock will have a note indicating...

What is your return policy?

RETURNS AND GUARANTEE – FIREBEE HONEY & LLAMA LICKS. Please inspect your purchase immediately upon delivery. If you are not 100% satisfied, contact us within three (3) days at [email protected] and let us know how we can help. If we cannot quickl

Why was my order cancelled for suspected fraud?

For our mutual security, each credit/debit card and PayPal payment made on our website is processed through an automatic payment verification system where the order details you entered are compared to those registered to the payment method. In...

Can I pick up products at a specific store location?

Yes, you can pick up products at our location in Mulberry, KS. To have your items ready for pickup, please let us know what you are looking to purchase. Use the code LOCALS at checkout to receive a discount off shipping—local pickup will be required.

What should I do if an item is missing from my order?

If you notice that an item is missing from your order, please contact our customer service team at [email protected] for assistance. We sincerely apologize for the inconvenience and will expedite a replacement for you. To help us address the issu

How do I know if my address has been validated for delivery?

Once you provide us with your complete and correct address, we will validate it in our system to ensure your order will be processed correctly. If the address is correct, your order should be on its way to you shortly. You’ll know your address has be