Product Questions
I have foam at the top of my jar - what is it?
What you're looking at is 'honey foam,' which is a result of the tiny air bubbles in the honey escaping to the top. This is due to air bubbles trapped in the honey during processing and packaging - a natural and harmless accumulation that appears...
There are black specks in my Spicy Honey - what are they?
No worries! We use dehydrated chili peppers to infuse our raw honey to create the amazing flavor of Firebee Spicy Honey. To keep all of the natural benefits of raw honey (click here to learn more) we only filter the honey down to 400 microns....
What are the black specks in my Vanilla Honey?
The black specks you will find in your Firebee Vanilla Honey is actually tiny pieces of the vanilla beans that are used to infuse the honey with that delicious vanilla flavor. We take batches of dried vanilla beans and split them by hand to scrape...
What kind of honey is used in Firebee Honey?
The raw honey used in Firebee Honey comes straight from the hive to your home with minimal filtering to retain all of the healthy properties found in honey. Our honey is sourced from bees in northern Kansas and comes from a variety of floral...
What to do if you think Firebee Honey is too spicy
We've got a quick and simple way to "water down" the spicy honey if you think it's got a little too much heat: just pour some Firebee Honey in a small bowl and add an equal amount of regular honey to the bowl and mix. This will greatly reduce the...
Why did my honey harden? How do I re-liquify it?
A phenomenon unique to raw, unprocessed honey that some new customers are often unaware of is that it will crystallize over time - and that’s a good thing! Crystallization is actually nature’s way of preserving the taste and quality of the honey...
Order Questions
How can I change my delivery address after an order has shipped?
After your order has shipped we are unable to change the delivery address for your package. However, UPS and USPS offer options for intercepting your package during transit. UPS Shipments UPS provides a free and easy way to stop your package from...
How long does it take orders to ship?
Orders placed by 2:00pm CST Monday-Friday for in-stock items will ship the same day. Orders placed after 2:00pm CST or on weekends or holidays will ship the next business day. Items that are temporarily out of stock will have a note indicating...
What is your return policy?
RETURNS AND GUARANTEE – FIREBEE HONEY & LLAMA LICKS. Please inspect your purchase immediately upon delivery. If you are not 100% satisfied, contact us within three (3) days at info@firebeehoney.com and let us know how we can help. If we cannot quickl
Why was my order cancelled for suspected fraud?
For our mutual security, each credit/debit card and PayPal payment made on our website is processed through an automatic payment verification system where the order details you entered are compared to those registered to the payment method. In...
Can I pick up products at a specific store location?
Yes, you can pick up products at our location in Mulberry, KS. To have your items ready for pickup, please let us know what you are looking to purchase. Use the code LOCALS at checkout to receive a discount off shipping—local pickup will be required.
What should I do if an item is missing from my order?
If you notice that an item is missing from your order, please contact our customer service team at info@firebeehoney.com for assistance. We sincerely apologize for the inconvenience and will expedite a replacement for you. To help us address the issu
How do I know if my address has been validated for delivery?
Once you provide us with your complete and correct address, we will validate it in our system to ensure your order will be processed correctly. If the address is correct, your order should be on its way to you shortly. You’ll know your address has be